ROLE DESCRIPTION:
As an Office Representative with Ashlee Smith State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service.
Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
People-oriented
Detail-oriented
Dedicated to customer service
Interest in marketing products and services based on customer needs
Excellent communication skills to assist customers and coordinate with other agency team members
Ability to work in a team environment
Proactive in problem-solving
Ability to learn computer functions
BENEFITS:
Salary plus commission/bonus
Growth potential/Opportunity for advancement within my agency
Paid time off (vacation and personal/sick days)
License reimbursement
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