Summary
The Counter Sales position is responsible for increasing sales and profit by efficiently and courteously assisting walk-in, will call and telephone customers with selecting and purchasing products, while assisting the outside sales team with meeting their customer’s expectations.
Education & Experience
High School Diploma or Equivalent AND 1 year of the following experience is preferred:
Customer ServiceExperience
Sales Experience
Plumbing/Waterworks
Applicable Relative Industry Experience
Progressive Industry Experience
Must possess basic computer and math skills.
Must pass company required drug screen and physical.
Physical Requirements
Must be able to lift, push or pull up to 50 lbs.
; must have physical mobility and dexterity to frequently stand, bend, push, twist, kneel, climb, squat, stoop, and reach overhead.
Routinely drives/operates forklifts; works with tools, and equipment.
Considerable mental/visual concentration, coordinating manual dexterity with mental/visual attention.
Construction and Warehouse environment with variable but moderately high noise levels.
Must wear closed-toe shoes, gloves, and other protective items as required.
A consistent presence at work is required.
In order to operate a forklift, the operator must be a minimum age of 18 years old and successfully complete Coburn’s Forklift Operator Certification.
Essential Duties & Responsibilities
Focus Area:
Performance Measure:
Customer Service
Customer loyalty is maintained by providing Coburn’s exceptional level of customer service as measured by increased sales and profits, number of transactions, customer feedback and/or satisfaction ratings.
Focus Area:
Performance Measure:
Inventory Control
Customer is properly and efficiently assisted in the order process and profit is increased as a result of properly maintained inventory and proactively communicated inventory needs.
Focus Area:
Performance Measure:
Knowledge Development
Knowledge is developed and maintained in order to increase credibility with customers as measured by increased customer loyalty and sales.
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