GUEST SERVICES REPRESENTATIVE

Overview: Responsible for coordinating and supervising all catered events and scheduled activities including picnics, luaus, after hours events, special events, and birthdays, following the Park policies and procedures.
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Pearl River Resort Associates are required, on a continual basis to… Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
Responsibilities: Welcomes customers to the park in a friendly, courteous manner.
Follow all rules, regulations, policies and procedures for the property area and assist in protecting and safeguarding all property assets.
Provide information to guests regarding park pricing, attractions, special offers, and other pertinent information.
Information is to be completed either by personal interaction, by phone, by e-mail or by fax communications.
Coordinate and execute activities for groups.
Assist in receiving and processing all cash groups, birthday orders, and cabana reservations.
Responsible for daily online bookings of cabanas.
Responsible for scheduling and executing birthday parties.
Assist in creating, printing and mailing group information including proposals, mailers, event confirmations, and all other information.
Responsible for the accuracy of the tickets in the “will-call” box.
Audit, conduct and/or monitor 5-10 in park guest surveys daily.
Responsible for collecting Resort comment cards throughout Geyser Falls and The Beach Club.
Collect zip codes from front gate Infogenesis to establish demographics.
Attend Resort marketing meetings as necessary.
Responsible for keeping the group/birthday forms updated and in order.
Responsible for scheduling of birthday host associates, Monitor and uphold all guest service standards and safety and health regulations.
Must work closely with the Food and Beverage department with final numbers and all event details.
Maintains a working knowledge of facilities/outlets and special and upcoming events on property, in order to advise customers of same, whenever possible.
Communicates important, relevant information to following shift.
Responsible for maintaining a consistent, regular attendance record.
Leads by setting a positive example to all associates.
All other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.
They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING: 18 years of age or above.
Non – Gaming property.
EDUCATION and/or EXPERIENCE: High School diploma or GED is preferred.
Two (2) years of college education preferred.
TESTING: Must score at least 85% or better on a Basic Math test.
Must take the required testing identified for this position.
SPECIAL QUALIFICATIONS: Must possess excellent communication skills, both written communication including grammar and spelling and oral communication, including smiling, eye contact, professional speaking and positive body language.
Must possess the desire and ability to work with all age groups including small children.
LANGUAGE SKILLS: Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential responsibilities include physical ability such as lift or maneuver at least forty (40) pounds, and standing/walking 75% of the shift.
Must be able to bend, stoop, kneel, climb, reach, twist, and grip throughout shift.
This position is required to work in outside weather conditions and may perform responsibilities and/or essential functions on slippery or wet surfaces as well as exposed to wet and/or humid conditions, fumes or airborne particles and extreme weather/heat.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
When on the casino floor, the noise level increases to loud.
When on the casino floor or other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.